Game next day delivery uk

If your code has not been delivered after 24 hours from the point of purchase please use My Downloads to resend your code. If your code is not showing please Contact us with your Order number and Email address and we will resend your code. Please select your platform below for instructions on how to download and redeem your digital download code. You can redeem all types of prepaid codes, including Microsoft gift cards and Xbox Live Gold subscription cards, on your Xbox One console and use them immediately.

To do so, follow these steps:. Before redeeming your code you will first need to register a Steam account;. To redeem your code through your Steam account. Important: Ensure that you are activating your game through the Steam application. The Steam website cannot be used to activate a game. Before redeeming your code you will first need to register a Uplay account;. Please follow these instructions to redeem Product Code on Uplay :. Before redeeming your code y ou will first need to register an Origin account;.

Install Origin and follow the onscreen instructions to create an account. To redeem your code through your Origin account;. Your gift card pin can be found under the silver panel on the back of your card, to the right of the long gift card number. Just peel or scratch carefully the panel away to find your 4 digit PIN.

To spend your voucher online:. Please note:. Check it out here. You can u se your gift card for full or part payment of any products except pre-orders on our website. The total will be taken from the balance on your gift card when you place your order. If the total order value is less than the value of the gift card, any balance will remain on the card and can be applied to future purchases, provided that the card has not expired.

Shop as usual on GAME. During checkout, you will be asked to enter 2 codes for each Gift Card you wish to use. For multiple gift cards, repeat the steps above. GAME operates a 30 day Goodwill returns policy online.

We are happy to offer an exchange or credit note for items purchased after Monday 1st November returned unworn and in perfect saleable condition within its original packaging until Sunday 9th January Refunds will only be offered in accordance with your statutory rights which remain unaffected.

Please retain the receipt as proof of purchase. Please see our Returns Policy for more information. Please print and complete our Online Returns Form which asks for the following information:. The 14 day right to change your mind, under the Consumer Contracts Regulations , only applies to products purchased online, via telephone, email or mail order. Note: Please do not return any original shipping paperwork with your return order. Please print and complete our Online Returns Form and ensure it is included when returning your order or items back to us.

We highly recommend that before you return to us a product you think is faulty that you visit the support centre of the relevant manufacturer.

Some of the key manufacturers; Sony, Microsoft and Nintendo have excellent consumer support centres where you can find out information on known issues, get troubleshooting support and walkthrough guides and take advantage of their repairs portals. Here are some quick links:. In-store purchases must be returned to store and Online purchases must be posted back to our returns department. How to return a faulty Online product. If you wish to exercise your legal rights to reject a faulty product you must either return them in person to where you bought them or if purchased online post them back to us at the address below.

Please remember to obtain Proof of postage from the Post Office. All returns must include our returns form or a cover note with the following information.

Who will pay the costs of return? Barcodes: , , , , , The safety of our customers is very important to us, so we are recalling the above products as they do not meet the required standards and there is a risk of electric shock if handled incorrectly. There have been no reports of injuries or incidents and we are taking this action as a precaution.

If you have bought one of these items please discontinue use immediately as a precaution. Please visit your local GAME store where they will be happy to provide you with a refund. We're very sorry for any inconvenience or disappointment this product recall may cause you. There have been no reports of injuries, however, the adaptor does not show the correct markings or meet the required specifications. Please contact any GAME store to obtain a refund.

If purchased online you can also contact our customer services team who will be happy to help arrange a return. Product Link. The safety of our customers is very important to us, so we are recalling the above products as they do not meet the required UK safety standards and they pose a potential fire risk. There have been no reports of incidents or injuries and we are taking this action along with the manufacturer as a precaution and to ensure compliance with UK standards.

As a precaution if you have purchased one of these products, please discontinue its use immediately and take care to keep it away from sources of ignition including, cigarettes, fires and other naked flames. GAME and Trust take the safety of our customers extremely seriously. We would like to apologise for any inconvenience or disappointment this product recall may cause.

Oculus have released an important safety notice that you can read here on their community page around the Quest 2 foam facial interface. They also have a dedicated page with a short statement, how to order a free silicone cover and how to to contact Oculus Support if necessary. If you changed your email address in-store or by calling our customer service team, this will only have changed your email on your reward account, not your GAME Account.

You will not be able to change your user name. This means you will be able to earn points in our store locations too by either scanning your GAME App or providing your details to the cashier. Please note: If you already have a Reward card from our stores this does not mean you have a GAME account, only a reward account.

To link your reward card to a GAME account, follow the registration steps in any of the channels above and during registration under the GAME Reward section, change the button from 'Create new Reward Card' to 'Link an existing Reward Account' and then enter the digit Reward number from your Reward card. To change the way you are contacted, please click here or select 'Newsletter Settings' from 'My Account'. To learn more about how we use your data see our privacy policy.

You are able to unsubscribe at any time! Every time you shop with us, you earn Reward points which can then be used for future orders. You can redeem your points on any purchase made online as well as in GAME Stores to reduce the cost of whatever you want to buy. Once your Reward account is linked to your online GAME account you can redeem them against the purchases you make online.

Simply add the product s you want to purchase to your Basket and go to Checkout as normal, then type in the number of points you wish to spend into the Reward Points box in the Checkout. You can find out your points balance by either having your Reward card swiped in-store or by providing a member of staff with your details so they can look it up on the system. Please note: We cannot redeem any points on a transaction for lookups , to redeem we need the physical card.

If you have lost the card, then please ask the staff member to provide you with your reward number and download the GAME App to link your reward number to it , which will allow you to continue to spend your points. Please note: the amount shown in the header when you sign-in is your total GAME Wallet balance, which includes Reward points, any linked gift cards and any top-up or trade-in credit.

To check the status of your Elite membership login here and select 'Home' from the top navigation. This will display details of your membership start and end date, and the current status. Elite members can view any Elite points earned by logging in here and selecting benefits from the top menu. This page displays the additional points earned from a membership above the base level of points available to a standard Reward customer.

Expecting to see something but are not? Read more on which products are eligible to receive points here. Points are always awarded within 48 hours of the purchase so that you can use them next time you come into the store or shop online.

You can always login to membership. You will receive your birthday treat on or around the time of your birthday, as long as you provide your date of birth when setting up your Game Reward Account!

Both Reward and Elite customers will earn points on the full value paid for the pre-order 24h after receiving the pre-ordered product this is for the full price paid for the pre-ordered product. When you redeem your GAME Elite membership code, we credit your account with the points on your purchases for the last 5 days.

Download the GAME mobile app to claim your discounts in store, enter prize draws, view offers and see exclusive content and Elite benefits! The extra points are awarded within 48 hours so that you can use them next time you come into the store or shop online. Always make sure you are logged in to your account before you make a purchase online.

When you are at the till make sure that you scan your reward card with every purchase. This can either be the physical reward card or by logging into the mobile app and presenting the QR code. This will mean you can take advantage of all the exclusive offers and deals! Simply login to membership. Providing you cancel within 30 days of purchasing the code and providing the code has not yet been activated, you will receive a full refund.

If you have been a member for 12 full consecutive months, and you receive less points back from purchases than the fee you have paid for your membership for those 12 months, we will give you the difference back in points. If you have been a member for 12 full consecutive months, and you receive less points back from purchases than the fee you have paid for your membership for those 12 months, we will give you the difference back in reward points. Note: If you have been contacted to say you are not eligible for the Elite membership this may be due to activity on your account that allows us to reasonably suspect a membership will not be used in good faith.

This may include bulk purchases, allowing others to use your membership, buying multiple products with the intent to resell or any other activity that suggests use of our services that are not in good faith. It will take at least 24 hours for Elite points to be applied from an order or an activation.

If you have waited 24 hours and still do not have your points please ensure:. Please note: GAME Reward points will be not earned on products where points have been redeemed as payment or part payment for that product. When you purchased your Elite membership you will have received a 20 digit code. To redeem your code please follow these steps:. Note: If you have purchased an Elite membership, but have not yet received, or you have lost your printed receipt please visit this article.

If you have already redeemed your Elite membership code and want to know the date it started, go to membership. If you want to change the account details from which your direct debit is paid, you must do this via the Membership portal at membership. Also exclusive offers and a birthday gift. To find out more please visit here. Your points will be awarded within 48 hours of shipping online. Promotion can only be used for one qualifying transaction per day.

GAME Elite account must be used in the transaction. This offer has no cash value and cannot be exchanged for cash. GAME reserves the right to amend or cancel this offer at any time. This offer cannot be used in conjunction with any other offers and is not available for trade buyers or anyone representing a trade buyer. This does not affect your legal rights. No need to worry about remembering your cards when you shop; with GAME Wallet through the GAME app, just show your phone in-store to use your credit, earn points, and more.

If you think your card has been stolen, contact our Customer Service team as soon as possible so we can block the card and reduce the disk of unauthorized transactions.

GAME accepts most consoles, games and gaming accessories. However, trade-in items are always at the discretion of the Store Manager. Please note: we no longer accept retro consoles and games including PlayStation 2, GameCube, Gameboy, or older.

You can check what your items are worth by :. To trade-in in a GAME store:. Alternatively, you can use our online trade-in portal to send your items to us. What ID do I need to trade in? For trade-in credit, a photo ID a valid passport, driving license, military, or government recognised photo pass card Please note : For phones or tablets you will also require a domestic bill dated within the last 90 days.

Please note that some locations may require additional Identification due to local authorities rules. Getting the most out of your trade-in. If you are not already, it is worth considering signing up to GAME Reward, our reward card programme, this will make the trade in process quicker and you can even earn points on your trade-in.

Please note, however, GAME Wallet funds and gift cards cannot be used for online pre-orders at this time. To make sure we can accept your console we perform a series of checks.

The amount you can earn will depend on the condition of your device. Please see our guide below to see how we will grade your device.

To make sure we can accept your device we perform a series of checks. In-store, you will need : T he items you want to trade-in. All pre-owned games sold online are cleaned and tested to ensure they are in full working order with no scratches. They are presented in the correct case and will include the manual wherever possible. Cases are cleaned or replaced if necessary.

For Pre-owned games sold in store, these are checked upon the point of trade in and go through a similar cleaning process. Sadly No. As many PC titles come with CD keys to play, this registers the copy of the game to a specific machine and can't be transferred.

This essentially prevents us from being able to offer pre-owned PC games. You can however get great value Digital PC titles he r e. Consoles, phones and devices we buy and sell are graded according to their cosmetic condition and whether any additional accessories are included. All pre-owned games are checked at the time of trade-in, and only games that meet our quality standards - or can be reconditioned to meet them - will be accepted.

T he same trade-in price is offered on a given make and model of device regardless of how many previous owners a device has had, as long a s it is still fully functional a nd in an acceptable condition.

For preowned phones sold in our store locations, these also go through a thorough screening and testing process to make sure that they're up to our high standards. Unfortunately, the answer is usually no. Some games have special content that can only be accessed by the original owner and can't be included when the game is traded in.

For some games this extra content can be accessed by an 'online pass', but this can come with an extra charge from the publishers of the game to do so. All of our Pre-owned consoles go through a thorough screening and testing process to make sure that they're up to our high gaming standards! Each console is cleaned, refurbished and rigorously tested to make sure that they're as good as new; our team of technicians give each console a thorough cleaning, eliminating dust, damage, and any trace of the previous owner!

After that we repack each console into brand new custom-made boxes, complete with all the bits you'll need to get gaming straight away. So, when you buy Pre-owned consoles from GAME you can be sure that it will be a well-tested, high quality piece of hardware! For pre-owned consoles sold from our store locations, these too would have been thoroughly tested as part of the trade in in process and are cleaned up and re-packaged ready for re-sale.

If we don't have the original packaging, then a custom-made box will be used. As with mint new hardware, we ensure that consoles come with a controller and all the cables you need to get going. You have 12 months from the date you purchased a top-up of Arena Time to spend those credits before they expire. If you purchase a gift code, you have 6 months to redeem the code, and then the Arena Time will last for 12 months from that date.

You can buy Arena Time at www. A brand new currency to allow you to book in our Belong Arenas for less than it would cost you to pay with cash. To find out more about Belong Arenas please visit www. Xbox All Access is your all-inclusive pass to Xbox. Enjoy an instant library of over high-quality games for console, PC, join friends with online multiplayer.

Plus, experience all new Xbox Game Studios titles the day they release. With no upfront cost and everything you need to play, Xbox All Access is the best value in gaming. For more information please visit here. Except that, orders for digital downloads cannot be cancelled once the download has started.

This does not apply to Microsoft Digital Credit which may be returned in line and according to our Returns and Refunds policy. Or, alternatively, by returning the products to any GAME Store, in accordance with the following provisions. If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product for example a combined hardware and games product , all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund.

If all the items are not returned the refund will be adjusted accordingly. To partially cancel your order for a combined product you will need to contact our Customer Services team.

Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.

All products should be returned to us by post at the address above within 14 days of cancelling your order. You will have to bear the direct cost of returning the products to us unless you are returning a faulty item. If you are returning a product to us because it is faulty, please see our Returns and Refunds help page for further details.

Disc Repair is a service we offer our customers in-store to repair scratched discs. If you have a disc that needs repairing, we can help. Simply take your disc s into your local GAME store as ask to have your disc repaired. Depending on the severity of the scratches, the process can take anything from minutes per disc to repair using our repair machine. How much does it cost? What if my disc cannot be repaired?

Some discs may be too damaged to repair and our sales staff will advise this prior to a repair attempt, in the instance where you consent to continue with a repair and the disc is still damaged post the process then the original repair fee will still be charged. What cannot be repaired under by Disc Repair? Memory cards and cartridges are not covered. Please note: once our technicians have inspected your device they may note extra faults — in this instance you will be contacted to authorise any extra costs before proceeding.

At GAME Retail Limited we always strive to provide an excellent experience but appreciate that sometimes things can go wrong. If you are unhappy with any of our financial products and services, due to the protection of your personal data, we recommend you contact the relevant lender in the first instance.

We act as a credit broker authorised and regulated by the FCA firm reference number: and not a lender. Finance is provided and managed by third party lenders as detailed below. Click here for contact form and complaints. Click here for complaints procedure. Alternatively, if you have a complaint about how your finance was introduced or you would prefer to contact us then we will do everything we can to resolve the matter promptly. Please contact us using the contact details on our website.

FOS is a free, independent service that looks into disputes between financial businesses and their customers. If you do refer to the FOS you should do so within 6 months of receiving our final response. Telephone: Email: complaint. A digital scam is where yourself or someone you know is taken advantage of by individuals looking for you to purchase digital cards such as Gift Cards, iTunes Cards or Steam cards and pay for them and then handover the codes to the fraudsters.

For example, have you recently had a cold call or E-Mail note: scams are not limited to taking these forms from someone asking you to pay them using digital credit most commonly Steam and iTunes stating any of the following:. If you answered yes to any of the above you might be the victim of an attempted digital scam. If you're approached to use the cards for any other payment, you could very likely be the target of a scam. Do not provide the numbers on the back of the gift card to anyone that you don't know.

The FCA Financial Conduct Authority have a dedicated page where you can find out how to protect yourself from the most common types of scams. You can access the information here. You can also check if something might be a scam on the on the Citizens Advice website. Where to get support if you or someone you know has fallen victim to a scam. Action Fraud is the UK's national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime.

You can contact Action Fraud Monday to Friday 8am - 8pm and contact details can be found here. Age UK can offer advice and support if you are concerned about an elderly family member or friend who may have been subjected to a digital scam. They can be contacted by clicking here.

Action on Elder Abuse can also offer advice and support if you are concerned about an elderly family member or friend who may have been subjected to a digital scam. If we do not resolve your complaint internally to your satisfaction, you can refer it to your local Citizens Advice or an alternative complaints body such as The Retail Ombudsman www.

Please note, whilst, we are not bound by the dispute resolution procedure they operate as we are not a member of their organisation, we would, of course, cooperate to the extent we are able to do so with the complaints process they follow.

Visit the Online Dispute Resolution platform. Please visit Contact Us for more details on how to speak to our Customer Service team. First and foremost, we would like to apologise for any inconvenience caused during these unprecedented times. Please do continue to check back. Distribution Centre. Head Office. You can shop with us online as our home delivery services are running as normal.

Please see below for information about deliveries. For more information about returns click here. Please note: No orders can be accepted by hand at our Head Office. All orders that need to be returned must be posted in line with our Returns Policy. Any customers arriving onsite will be turned away.

We have added Perspex screens at the tills to minimise contact between staff and our customers. We have supplied staff with masks, gloves, face guards and hand sanitiser.

We are advising our customers to use contactless cards or mobile payments when possible. To further reduce contact, we advise you download the free GAME App where you can have your Reward Card on the App, enabling us to reduce handling of physical Reward cards.

Please be patient with our staff during this time as the Trade-In process will take longer than customers are normally used to, but this is to ensure the safety of our customers and staff. Our customer service team are doing everything they can to get back to all customers as soon as possible.

We have a wide range of FAQ's in our online help centre which can usually help with most questions. It might take us a little longer than usual to reply to emails but we will aim to reply within 5 working days. Live Chat Opening Hours. Product Support Guides. We use cookies to remember you when you return to our site, so, for example, you don't have to login each time.

Please click here to view our privacy policy. You should read the Privacy Policy carefully before agreeing to these Terms of Use. The privacy policy is available by clicking here. The GAME Wi-Fi will enable you to access the internet, to send and receive data through our wireless broadband network and to send data through the internet using wireless technology that we make publicly available for free of charge for a limited period.

You accept that we have no control over the information transmitted via the GAME Wi-Fi and will not be responsible for such information, except as expressly specified otherwise in these Terms of Use. Whilst we reserve the right to monitor use of the Game Wi-Fi we do not examine the use to which you put on the service or the nature of the information you send or receive.

You must not do any of the following acts or allow anyone else to do the following acts via your device in relation to the GAME Wi-Fi:. You shall ensure that you have adequate security to prevent unlawful access to or use of the GAME Wi-Fi, access to your computing equipment or disclosure of confidential information. We will not be liable in any way for any loss, costs or damage you have to pay for.

We also reserve the right to block access to any such material. We reserve the right to change these Terms of Use from time to time by posting notice of the change here. Your continued use of the GAME Wi-Fi following notice of such change shall be deemed to be your acceptance of any such change.

It is your responsibility to check regularly to determine whether these Terms of Use have been changed. Each provision of these Terms of Use excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the termination of these Terms of Use howsoever occasioned.

These Terms of Use shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts. Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you. Looking for assistance in setting up your PlayStation 4?

Not a problem. If you do not have your proof of purchase, our in-store teams or customer services advisors will be able to review your purchase history on your GAME reward account. If you find yourself with a broken accessory, we could approve a replacement for you.

This question depends entirely on the terms of your home insurance. We do NOT cover for loss or theft. In general, home insurance will cover theft and mishap but not mechanical breakdown. Also there is usually an excess charge on a home insurance to any claims made.

We do NOT charge any excess on any of the benefits of our plans. A Care Plan protects your product against mishaps and includes all parts, labour and callout charges. We will include a quote for a month extension.

This will happen every year until the plan in no longer required. No, we have no excess charges. Persons under the age of 18 years of age will need a parent or guardian to take out the plan on their behalf. However, if we provide you with replacement equipment or vouchers, your plan will cease. Pop into your local store with proof of purchase and we will swap out your broken accessory for the same item, a similar item or GAME vouchers.

If you do not have your proof of purchase, our in-store teams will be able to review your purchase history on your GAME reward account. Your product is protected against mechanical breakdown or damage through mishap other than cosmetic and includes all parts, labour and callout charges.

Yes No Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback. Yes No Send feedback Thanks for the feedback. We will improve this article. When will my order be shipped? I have received the wrong product If you receive the wrong item in your order, please contact our Customer Service team using the contact us button at the bottom of this article. My delivery is missing an item If you have purchased more than one item in one order, these may be delivered separately.

What is Priority Insured Delivery? How do I collect my order from store? ID requirements When collecting your order please make sure you take your order confirmation email with you, along with the card you used for payment. How long do I have to collect my order from store? How will I know when my parcel is ready to collect? Can I collect my pre-order in-store? Can someone else collect my parcel on my behalf? How do I redeem my Collect from Store voucher?

What do I need when collecting my reservation? How long will it take until my reservation is ready to collect? How long will my reservation be held for in store? How can I view my order history? To view your order history follow these 2 simple steps; Log in to your online account S elect 'My Orders' under 'My Account' If you ordered using guest checkout, please contact us for further assistance.

How do I change or cancel my Online order? How do I change my order? How do I cancel my order? What is the status of my order? To check your order status; Log in to your online account S elect ' My Orders' under 'My Account' You will now see a full list of all your orders If you ordered using guest checkout, you will need to contact us to check the status of your order.

Where is my order? You can also download their apps to get up to date information. Sometimes tracking information will not be available immediately, here are some reasons why: A delay in the updates from the tracking service, please allow some time for the tracking info to progress through the courier's systems.

Updating pre-order payment method If we are having difficulty processing your payment for a pre-order due to your payment method being declined, we will email you to ensure you don't miss out. For Registered Account holders: Click the link in your email Sign in to your online account Click the 'Update Payment Details' button Select another payment card from your account or submit new card details.

Remember to click the 'Resubmit Card' button after making your change. For non-Account holders Guest : Click the link in your email to create an account This step is important to ensure the order is linked to your newly created account Sign in to your new online account Select 'My Account' and 'My Orders' Click 'Order details' for the specific order Click the 'Update Payment Details' button Select another payment card from your account or submit new card details.

Can I make changes to my pre-order? To change your pre-order payment or delivery details, without cancelling your order, follow the steps below; Log in to your online account Select 'My Orders' under 'My Account' Locate the specifi c pre-order you would like to amend and click 'Order details' Click 'Update Payment details' or ' Change delivery address' and amend details Click ' Update' If your ordered using guest checkout, you will need to contact us for assistance.

When will I be charged for a pre-order? Pre-order Price Guarantee If the price drops online on an item you have pre-ordered after you have placed the order, yo u will pay the lower price. I have lost my in-store pre-order receipt Don't panic!

Store Finder Did you find it helpful? When will my pre-order arrive? Stock Update Please keep an eye on our website for updates on the next stock availability. Help with your payment When will I be charged for my order?

Can I change the payment method on my order? Why has my payment been refused? Where is my refund? Do you charge VAT? What credit offers are available? How do I apply? Applying for PayPal Credit is easy. Just click on the PayPal Credit button on our checkout page. Do I need to have a PayPal account?

What is the cost of PayPal Credit outside of promotional offers? Representative Example Purchase rate PC Downloading Issues If you're experiencing issues downloading your game or software purchase, here are some common solutions that may help. Try a different web browser If nothing happens when you attempt to start your download, or if you see an error message during the download process, try using another web browser.

Check your anti-virus software or firewall settings In certain cases, your anti-virus software can block the download of a game or software from GAME. Check your Internet connection Some network connections and secure VPNs have additional restrictions that may block your download.

Restart the download Sometimes a download will stop unexpectedly due to intermittent connection issues. My download code does not work If you are having problems redeeming your code please follow these steps.

Check that you have entered the code correctly Check that the code provider is not having any system issues Make sure that you are trying to redeem the code in the correct location Please be aware that most codes cannot be redeemed until the release date.

How do I refund a Microsoft gift card code? Are download codes region locked? The simple answer is yes. Where is my digital download code? How to download and redeem a digital download code Please select your platform below for instructions on how to download and redeem your digital download code. Enter the code. Once the code has been entered correctly, select Continue on the dialogue box.

Select Continue to complete code redemption. Xbox Live You can redeem all types of prepaid codes, including Microsoft gift cards and Xbox Live Gold subscription cards, on your Xbox One console and use them immediately. To do so, follow these steps: Press the Xbox button to open the guide, and then select Home.

On the Home screen, scroll right and select the Microsoft Store icon. Select Use a code. Use the onscreen keyboard to enter your character code on the Redeem your code or gift card screen, and then select Next to finalize your redemption. Select the account you want to use. Select Enter Code on the left side of the screen.

Enter the character download code. Any letters and symbols not used with prepaid codes i. O, I, Z, commas, hyphens, etc. Select Send to confirm.

The game will begin downloading once the code is confirmed. The game icon will appear on the HOME menu, with a download status bar. The status bar will disappear once the game download is complete. Go to: Download Origin Install Origin and follow the onscreen instructions to create an account To redeem your code through your Origin account; Launch the Origin client Select Origin from the menu bar.

Click on the image for your product and select Download. Click on your product and select Play when the download is complete. Where is my gift card PIN? How do I spend my voucher? Continue checkout process. Please note: Vouchers must be spent within 12 months of the date they are emailed. Voucher code s must be spent in one purchase, they cannot be split between two separate orders.

If your order costs less than the total of your e-voucher , the difference will be lost. Check it out here Did you find it helpful? What happens if I paid by gift card then cancel my online order?

How do I use my Gift Card online? If there is any balance to pay, you can use a debit or credit card in the usual way. Please note: You can use up to 3 gift cards per order. Faulty software, where the seal has been broken may be returned up to 3 months after the dispatch date or 12 months if preowned.

Faulty hardware and accessories may be returned up to 12 months after the dispatch date. Hardware or accessories, purchased online, may be opened for the purpose of inspection but not used and may be returned for refund or exchange within 30 days of the dispatch date.

Please note that hardware must contain every component part cables, memory sticks etc. Digital codes included as part of a bundle must be unused and still hidden. Orders for TVs, Projectors, Laptops, Cameras and Mobile Phones purchased through our website may be cancelled up to seven working days from the day after the day on which they are received.

A valid proof of purchase is required for any return. If sending the item back via our online service please remember to obtain proof of postage from the Post office at no extra cost to yourself. Our Goodwill returns policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the consumer protection distance selling regulations, further details of which are available from the local trading standard department or citizen's advice bureau.

You have the right to cancel all or part of your order for a gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

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